Q: My tracking number says expected delivery day of Wednesday. Wednesday came and went, no tracking update or package, what happened??
A: We wish that USPS would not put the “expected delivery day” on their tracking page because they miss it a huge % of the time and it just causes confusion for all involved. Missing the expected delivery day is nothing to be concerned about, it’s totally normal and your package is still on the way. See below for more Q/A on shipping issues. Also see our international shipping policy which contains a lot of information on how shipping outside of the USA works.
Q: Do you guys have discounts for military, student, elderly? What about coupon codes?
A: We believe in just keeping prices low for everyone. We have lots of high-quality shirts on here for $18-20 that would be $25-30 at most other sites. Our snapbacks are $20 when they’re $25-35 elsewhere. Our wrist wraps are $15/pair when similar styles are $20-35 elsewhere. The list goes on, basically everything we sell (outside of vintage shoes, which are a different animal) is at or below market price. So that’s our strategy, low prices all the time, no coupon codes, discounts or similar. Everyone can see our prices at all times without wondering if someone else is getting a better deal and you don’t have to worry buying for full price and then us doing some crazy 25% sale every other month. It’s definitely a different approach than the rest of the industry but we think this is better in the long run than prices that swing crazily all the time.
Q: How do your shirts fit? Are they for fat Americans?
A: First of all, seriously, we get that question all the time — usually specifying that American sizes run gigantic. Second of all, the shirts are, for the most part, made by either Next Level or American Apparel. You can read more about it, along with size specifications, by clicking here. We’ve also set up a size guide here for a bunch of the blanks that we use. To us, the shirts fit normally and do not shrink. Note that items marked female cut are a lot smaller than male cut shirts, so you should check on the links in the description for sizing information. The same person might need a small male shirt or a large or XL female tank and actually the tank would fit tighter than the shirt.
Q: Do you plan on coming out with a poster of [some lifter]?
A: No probably not. We get too many different poster requests. For that reason, we added the Custom Poster option. It lets you order a poster of pretty much whomever you’d like (just by mentioning in the “order notes” what you’d like, we’ll confirm with you before shipping out anything that isn’t super obvious which image you’d like) without us needing to add hundreds of posters to the store to accommodate everyone’s preferences. Note that, per the request of the Chinese federation, we don’t print posters of Chinese athletes anymore.
Q: Are you going to get a [insert item] back in stock?
A: Usually, yes. We tend to keep a few core colors in stock as much as possible. We do some short-run shirts which are usually only available in M, L and XL. New shirts typically come in every month or so and we’ve gotten better about keep more shirts on hand in the common sizes (ie, M & L) so hopefully your desired shirt isn’t out of stock! If you’re curious about something, you can always email firstname.lastname@example.org for more information. Items which are not going to come back into stock are marked “Discontinued” — the reasons for discontinuation are many but whatever is left on the store is all that we will be selling.
Q: Do you ship worldwide?
A: Yes! We ship anywhere that USPS ships. Which is pretty much everywhere. Shipping is a $6 flat rate for anywhere in the USA or a $20 flat rate for anywhere outside of the USA. These rates used to be lower but, in January 2016, USPS implemented some pretty large rate increases that forced us to raise our prices to keep our shipping losses (yes, we lose money on shipping versus what we charge) in line with what we were losing before. If you get a few friends together from your gym/team and place an order as a group, you can reduce shipping costs even lower by bundling the shipping. Obviously it’s up to you to deal with the money collection and distribution to each other, we just treat it as if an individual ordered the items and let you handle the rest from there.
Note, Anta shoes in your cart will trigger different shipping prices. We discuss the Anta shipping costs on the Anta product page.
Q: Do you offer shipment tracking?
A: To the extent that USPS offers shipment tracking, yes. You will receive an “order completed” email with a tracking link when your order is shipped. All USA and Canada shipments get tracking along with delivery confirmation. All non-USA or Canada shipments get tracking info to the point of leaving the USA but beyond that shipments are in the hands of local carriers. Some local carriers offer tracking and some don’t.
For more information, please refer to our int’l shipping policy.
Q: How fast is shipping?
A: It varies. We ship items every weekday (Monday-Friday) so typically your in-stock items will ship within 24 hours — occasionally 48 hours if you order on a Monday and we are backed up with orders from the weekend. T-Shirts and other in stock items (banners, bags, etc) will ship out faster than posters which are printed on-demand, picked up and shipped out. With posters, it can take a few extra days for your item to ship as we pick up posters about two times per week. And that’s with regards to how fast the item gets to USPS.
Once it’s in the hands of USPS, delivery times can vary widely. Items have taken 3 days to reach European countries (fast) or almost a month to reach New York City (only about 100 miles away). For most items (well over 90% of items shipped within the USA), USPS will have them to you by four business days from the date that we drop it. However, the occasional package does get held up and it can take a week or two to reach you. It’s much more common for tubes (ie, posters) to receive slow shipping from USPS than for general packages. In very rare cases, three to four weeks has happened with domestic packages (that’s well under 1% of packages). At the point where the package is in the mail, we have no control over expediting it from that point so we’re just checking the tracking system along with you. Since we have delivery tracking domestically, obviously we’ll make sure that you get what you ordered if, for some reason, a package is lost within the USA. For our policies on packages outside of the USA, please refer to our int’l shipping policy.
Q: Are you going to get [some certain item]?
A: We’re open to putting more hookgrip items in the store if there’s demand for the items and we think that it’s a good item being offered at a fair price. You will likely see more items and more apparel designs filter in over time. We don’t want to rush into anything that we haven’t checked out as a product. But, in general, we are open to ideas and we want to bring good products to market.
Q: I want a whole bunch of something. Do you offer bulk discounts?
A: That depends. We do offer wholesale for large purchases, usually $400 is the minimum order to qualify for wholesale prices but that is $400 of a single product, not a mismatched $400 order of random items. If you’d like to know more about wholesale, please email email@example.com for more information.
Q: Do you accept returns or exchanges?
A: We don’t accept returns unless there’s something wrong with the product that we shipped. We don’t accept exchanges for things like a new color or alternative item or for non-USA orders — for non-USA orders, the shipping is usually prohibitively expensive to do exchanges. Please be careful about what you order to non-USA destinations so there aren’t sizing issues.
For domestic orders, we’ll exchange out an identical item if it doesn’t fit but we strongly recommend that you check the information about the shirt/item blank that you’re ordering. In the case of exchanges, you pay return shipping, we pay for the shipping the new item back to you. We always state what the item is being made with and we try to link to information about the product. However, we do know that sizing issues do occasionally happen and we’re willing to accommodate as best we can. Any used or washed product cannot be returned or exchanged as we cannot resell it in that condition.